<i><strong>“When people talk, listen completely. Most people never listen.”</strong>
– Ernest Hemingway.</i>

<center><img src="https://courses.edx.org/assets/courseware/v1/8a1035b3cac7f4bf6eadf0088fcc8915/asset-v1:UBCx+COMM220x+2T2020+type@asset+block/ErnestHemingway.jpg" alt="Ernest Hemmingway" width="253" height="316" /></center><center><em>Ernest Hemingway</em></center>&nbsp;

Can you believe it’s the last module already! We covered so much and yet, there are still so many communication skills we haven’t even touched, things like slide design and impromptu presentations. Unfortunately, we can’t get to everything, but I have included some excellent extra readings on those topics in the additional resources section.

In our last module together, we’ll discuss how to listen properly. We actually could have started with this concept, but since it’s a fundamental of all advanced communication, I’ve included it here. We’ll also cover editing your writing and email etiquette.

As we move through these final topics, think about how you gather information from other people, as well as how you critique and self-assess your own communication. When you talk to someone, are you focused on your own answer or do you look at external cues to gauge the situation? What’s your editing process? Do colleagues comment on the strength of your emails?

<strong>By the end of this module, I want you to understand and apply the following principles:</strong>
<blockquote>
<ul>
 	<li><strong>Apply active listening concepts and emotional intelligence in conversations.</strong></li>
 	<li><strong>Understand the fundamentals of editing your work and its importance.</strong></li>
 	<li><strong>Use excellent email etiquette in all of your professional communications.</strong></li>
</ul>
</blockquote>
Ready? Let's finish up!

<hr />

<h2 class="mb-0 h3">Employing Active Listening</h2>
Active listening is the foundation of good communication. This video unpacks what active listening means.

[video width="1280" height="720" mp4="https://tesoll.com/wp-content/uploads/2020/12/UBCBUS2B2017-V003100_DTH.mp4"][/video]

&nbsp;
<h2 class="mb-0 h3">Understanding Email Etiquette</h2>
Many of you have likely sent a few business emails in the past. This video reviews some of the "do's" and "do not's" of email communication.

[video width="1280" height="720" mp4="https://tesoll.com/wp-content/uploads/2020/12/UBCBUS2B2017-V003400_DTH.mp4"][/video]

&nbsp;
<h2 class="mb-0 h3">Editing Your Work</h2>
It is useful, in this last video, to end the course with going over the basics of editing your work.

[video width="1280" height="720" mp4="https://tesoll.com/wp-content/uploads/2020/12/UBCBUS2B2017-V003000_DTH.mp4"][/video]

&nbsp;
<h2 class="mb-0 h3">In the Field Interview 6</h2>
Throughout the Business Communications course, we will be showcasing experts in areas that we are discussing in each module. These <em>In the Field</em> interviews will provide you with real-world examples of how the concepts covered are applied in actual business settings.

This <em>In the Field</em> interview is Justin Davis, who is a neuroscientist and educator, helping people find resources, programs and products to maximize their brains’ potential. He’s currently a medical science liaison in industry, where he provides leading scientific and therapeutic information to healthcare professionals and researchers. Justin is also a consultant and delivers leadership development training on the topic of brain science for business to corporations and educational institutions across Canada.

Justin holds a Bachelor of Science from Western University in Cell Biology and a Master of Science and a Doctor of Philosophy from the University of British Columbia in Neuroscience and Neuromechanics respectively.
<blockquote>
<ul>
 	<li><strong>LinkedIn: </strong><a href="https://www.linkedin.com/in/justindavis25/" target="_blank" rel="noopener noreferrer">https://www.linkedin.com/in/justindavis25/</a></li>
 	<li><strong>Twitter: </strong><a href="https://twitter.com/JustinDavisPhD" target="_blank" rel="noopener noreferrer">https://twitter.com/JustinDavisPhD</a></li>
</ul>
</blockquote>
[video width="1280" height="720" mp4="https://tesoll.com/wp-content/uploads/2020/12/UBCBUS2B2017-V001700_DTH-1.mp4"][/video]